Effective date: [Insert date]
Website: https://connoisseurroofs.co.za/
Business: Connoisseur Roofs

Connoisseur Roofs respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or contact us through it.

This policy should be read together with our Terms of Use and Cookie Policy.

1. Information we may collect

We may collect and process the following categories of personal information:

Information you provide directly

When you contact us, request a quotation, complete a form, or communicate with us, you may provide:

your name
your phone number
your email address
your physical address or property location
details about your roofing or waterproofing project
any other information you choose to provide

Information collected automatically

When you use our website, certain information may be collected automatically, including:

IP address
browser type and version
device type
pages visited
time spent on the website
referral source
website usage and interaction data

2. How we use your information

We may use your personal information to:

respond to enquiries
provide quotations
arrange inspections or follow-up communication
deliver requested services
improve our website, services, and customer experience
maintain internal records
comply with legal or regulatory obligations
detect, prevent, or investigate fraud, abuse, security issues, or technical problems

3. Lawful basis for processing

Where applicable, we process personal information on one or more of the following grounds:

your consent
the need to take steps at your request before entering into a contract
performance of a contract
compliance with legal obligations
legitimate business interests, provided your rights do not override those interests

4. POPIA compliance

Where the Protection of Personal Information Act, 2013 (POPIA) applies, Connoisseur Roofs will take reasonable steps to process personal information lawfully and in a manner that does not unreasonably infringe your privacy.

5. Sharing of personal information

We do not sell your personal information.

We may share your information where necessary with:

employees or authorised representatives of Connoisseur Roofs
service providers who assist with website hosting, analytics, communications, or administration
contractors or third parties involved in preparing quotations, inspections, or service delivery where relevant
legal, regulatory, or governmental authorities where required by law

Any sharing will be limited to what is reasonably necessary.

6. Retention of information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including for legal, accounting, administrative, and operational purposes.

7. Security

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Cookies and analytics

Our website may use cookies and similar technologies to improve functionality, analyse traffic, and enhance user experience. For more information, please see our Cookie Policy.

9. Your rights

Subject to applicable law, you may have the right to:

request access to your personal information
request correction of inaccurate or incomplete information
request deletion of information where appropriate
object to certain processing
withdraw consent where processing is based on consent
lodge a complaint with the relevant regulator or authority

To exercise any of these rights, please contact us using the details below.

10. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should review their privacy policies separately.

11. Children’s privacy

This website is not intended for children, and we do not knowingly collect personal information from children without appropriate lawful basis or consent where required.

12. Cross-border transfers

If any personal information is processed or stored using third-party systems or service providers located outside South Africa, we will take reasonable steps to ensure that appropriate safeguards are in place, where required by law.

13. Changes to this policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with the revised effective date.

14. Contact us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Connoisseur Roofs
Website: https://connoisseurroofs.co.za/
Email: info@connoisseurroofs.co.za
Phone: 083 666 1394
Address: 33 Piet Grobler Ave, Lydiana Pretoria, Gauteng, South Africa

15. Information Regulator

If you believe your personal information has not been handled in accordance with applicable law, you may have the right to lodge a complaint with the Information Regulator in South Africa.